SHIPPING POLICY
SHIPPING POLICY (Updated on February 13, 2024)
Estimated delivery times after an item ships:
Canada (Canada Post) Untracked: 1-5 weeks
Canada (Canada Post) Tracked: 1-2 weeks
United States (USPS) Untracked: 2-5 weeks
United States (USPS) Tracked: 1-2 weeks
International Untracked: 5+ weeks, depending on location
International Tracked: 3+ weeks, depending on location
Please note that delivery times are only an estimate and will vary depending on your location and local postal services.
TWO TYPES OF SHIPPING
1. Lettermail (Stickers ONLY)
2. Tracked
LETTERMAIL (UNTRACKED) SHIPPING
• All orders with flat items will be sent as lettermail, untracked
• Items will be sent in a either a bubble or rigid mailers
TRACKED SHIPPING
• Price varies based on weight/location
• Items will be sent in a either a bubble or rigid mailers
• If your order is returned to us due to an incorrect address entered at checkout, we can either:
- Resend the order again with another charge for the original shipping cost (an invoice will be sent to you)
- Refund the order amount excluding shipping cost
LOST ORDER?
• For tracked orders, we will either send a replacement or offer a refund (if tracking shows order being stuck or no longer track able)
• Replacement/refund will not be offered unless the status of your order remains in the same location for at least 2+ months
• If tracking shows your order has been delivered but you did not receive the package, please reach out to your local post office as there is not much we can do on our end
• UNTRACKED orders WILL NOT be replaced or refunded
DAMAGED PACKAGE?
• Please contact me with pictures/proof that the items inside the package were damaged
• There are no refunds (unless something in your order is out of stock) but I will offer to re-send your order
IMPORT TAXES
***Please note: I am not responsible for import fees, duties/charges, or taxes that may apply to your country. Buyers are responsible for any of the charges mentioned above. I'm not responsible for delays due to customs.***
Please keep in mind that we cannot control shipping times. Once orders get dropped of at the post office, it is out of our hands. Thank you for understanding!
For more information: Please visit Canada Post's website.
